While running on my treadmill on Thursday morning, August 17, 2017, I was watching CNBC’s ‘Squawk Box,’ as David Novak, co-founder and former CEO of YUM Brands, came on the show as a guest.
He was asked how he was so successful at growing such a powerful set of global YUM Brands with great results including names like Pizza Hut, Taco Bell, Burger King and others. His answer made me slow the trend mill to a walk and listen closely.
He said several things, but his clear messages focused on building a great culture with a set of core values and staff recognition. Here’s what stood out to me (paraphrased):
Success is all about the culture. Great leaders know your core values and are true to them. What messages are you sending to your employees? Are you recognizing and rewarding your staff?
As an aside: David Novak elaborates further on the recognition theme